1Website and documentation
Content on true-engage.com, in our documentation and in our marketing materials is provided for general information about TrueEngage. We work to keep it accurate and current, but features, limits and prices can change, and examples are illustrative. The contract between us is the Terms of Service and your order form, not marketing content.
2Not legal or regulatory advice
Where we describe laws or industry rules, such as the Digital Personal Data Protection Act, 2023, TRAI regulations or WhatsApp policies, we do so to help you use the product, not as legal advice. You remain responsible for your own compliance and should take advice from your legal counsel.
3Message delivery
Delivery depends on Channel Providers, telecom operators, device platforms, network conditions and recipients’ settings, which are outside our control. Sending a message through TrueEngage does not guarantee that it will be delivered, displayed, opened or acted upon.
4Analytics and estimates
Reports, funnels, RFM scores, conversion lift, estimated audience sizes and the pricing estimator are computed from data sent to the platform and from statistical methods. They may differ from your other systems because of tracking gaps, time zones, deduplication rules or late-arriving data. Use them as a guide to decisions, not as accounting or financial records.
5Third-party links and trademarks
Our website links to third-party sites and services that we do not control and are not responsible for. WhatsApp, Firebase, Apple, Android and other product names are trademarks of their respective owners; their use here identifies compatibility and does not imply endorsement.