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From search abandonment to check-in, disruption and loyalty: flows that react to fare drops, gate changes and stays, in the traveller’s own time zone and language.

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  • Airlines
  • OTAs
  • Hotels
  • Rail & bus
  • Experiences
400+time zones and offsets resolved per customer
6channels a disruption can fan out to
0duplicate alerts on retry: idempotency keys
20steps in a funnel, from first search to check-in
01 What breaks today

Where engagement in travel & hospitality breaks

Time zones break schedules

A “check in now” reminder at 3 AM local time is the fastest way to an unsubscribe.

Disruption news arrives late

Gate changes stuck behind marketing caps and batch jobs reach the traveller after the boarding call.

Loyalty that feels generic

Every member gets the same newsletter, whatever they booked or where they are headed next.

02 Playbooks

Journeys built for travel & hospitality

Search abandonment

Fare drops for the route they searched

Re-price the abandoned search per user with an API call, and only message when the fare actually fell.

PushEmail
  1. entryFlight Searched, no booking
  2. waitWait 6 hours
  3. apicall_api: current fare
  4. splitFare dropped ≥ 5%
  5. sendPush: BLR → GOI now ₹3,412
03 A day in the life

One customer. Six moments. One platform.

Every message below comes from the same profile, the same send gate and the same frequency caps.

  1. PushFare dropped

    BLR → GOI is now ₹3,412 for your dates.

  2. EmailBooking confirmed

    Itinerary, PNR and hotel voucher, in your language.

  3. WhatsAppWeb check-in is open

    Pick a seat in two taps.

  4. PushGate changed to 14B

    Boarding 06:40. Sent to every device, SMS as fallback.

  5. In-appWelcome to Goa

    Your room is ready. Late checkout is available.

  6. EmailHow was your stay?

    Review and collect 1,200 points.

04 Measure it

See what worked, not just what was sent

  • Search to bookingFunnels follow a traveller from first search to payment, and compare repeat flyers with first-timers.
  • Segment by travel habitRFM models group travellers by how recently and how often they book, so loyalty offers reach the right people.
  • See what a reminder earnedConversion goals credit a pre-trip message with the upgrade or add-on that followed.
  • Read the whole pictureBuilt-in dashboards cover delivery, reachability and campaign results without a spreadsheet.
05 Built in

Guardrails that come standard

  • Traveller-local timingWaits and quiet hours resolve against each customer’s time zone.
  • Locales per templateOne template, many languages, picked from the profile.
  • Transactional priorityDisruptions skip marketing caps, audited, with vendor fallback.
  • Safe retriesIdempotency keys make re-sent webhooks harmless.
06 More industries

Same platform, different moments

Financial servicesBroking · Banking · Lending · Insurance · WealthFood & beveragesQSR · Cloud kitchens · Delivery · Grocery · Beverage brandsMedia & entertainmentOTT · Music · Gaming · News · Sports

Launch your first pre-trip journey this afternoon.

Sign up, create a workspace, fire an event with the SDK key you get on screen. Test is sandboxed until you say otherwise.

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