// Legal
Terms, privacy and policies
The agreements and policies that govern TrueEngage, written for Indian law. TrueEngage is operated by Truestock Private Limited, and customer data is hosted in India.
Agreements
The contract between your organisation and us, and what it commits each side to.
- Terms of Service The agreement that governs your organisation’s use of the TrueEngage website, console, SDKs and API.
- Data Processing Addendum Our commitments as your Data Processor for End User personal data, aligned with the Digital Personal Data Protection Act, 2023.
- Service Level Agreement Our uptime commitment on the Scale plan, how it is measured, and the service credits you receive if we miss it.
Policies and disclosures
How we handle personal data, what the platform may be used for, and how we keep it secure.
- Privacy Policy What personal data we collect about website visitors and customers, why, how long we keep it, and your rights under Indian law.
- Cookie Policy The cookies and browser storage our website and console use. No advertising or cross-site tracking.
- Acceptable Use Policy What you may and may not send through TrueEngage, with the Indian messaging rules every customer must follow.
- Sub-processors The third parties that host or help us operate the platform and may process customer data.
- Security The technical and organisational measures we use to protect the platform and customer data.
- Refund and Cancellation Policy How to cancel a subscription, when refunds apply, and how long they take.
- Disclaimer The limits of what our website, documentation and analytics promise.
- Responsible Disclosure How to report a security vulnerability to us, what is in scope, and our safe-harbour commitment to researchers.
Legal: legal@true-engage.com · Privacy: privacy@true-engage.com · Security: security@true-engage.com